We hope you know by now that we are rabid supporters of Make A Referral Week, March 9 - 13. Which gives us a chance to rant a bit about customer service and how it helps or hinders your ability to get referrals.
Last week someone backed out of his driveway and hit Liz's car. Here's the story.
What a pain in the neck. Even if the insurance covered everything, and I was covered for a rental car, I still had to schlep up to the repair guys, get an estimate, get the rental, leave the car, pick up the car, get the rental back...you've been there too, I bet.
However, the car shop actually called me as soon as they heard from the insurance company. Smart, and also a boon to me since I usually have to call when this happens.
When I came to pick up the car, which was ready EXACTLY when the shop said it would be, I discovered to my complete delight that my car had been not only repaired, but completely detailed. Washed inside and out, all the leather cleaned up, the dashboard bright and shiny and...the trunk cleaned out (great because all kinds of dog stuff gets stored in there and it gets a bit pongy).
As a result, we are delighted to recommend Mike Wilson at Wilson Collision in Cobourg Ontario, phone 905-372-0505. And we will give him all our business forever.
Take a minute think about what you could do to generate referrals, and make a pledge today for Make A Referral Week!
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